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How We Handle Your Information

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, and play our casino games. This policy explains what we gather, how we use it, and the choices you have.

Account data protectionPayment information securityContact details usageCookie policy includedYour access rights
bk99vip How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your account data, or need to update your contact details, our support team is here to help. We respond to privacy requests within a few business days.

Live Chat Open the chat bubble in your account dashboard and ask about your data rights. Our team can walk you through your account settings, explain what information we hold, and help you request changes or deletion.
Email Support Send your privacy question or data request to our support email listed in your account contact page. Include your registered mobile number so we can verify your identity and respond securely with the information you need.
Account Settings Log in and head to your profile section to review the personal details we store, update your email or mobile number, and manage your communication preferences. You can also see your deposit history and withdrawal records there.
DATA PRACTICES

How We Protect and Use Your Information

We built our account system to keep your data secure and give you control over what we collect. From encrypted payment processing to clear communication preferences, every step is designed to protect your privacy while delivering a smooth casino experience.

Data Collection

We collect your mobile number and email when you register, payment details when you deposit via bKash or Nagad, and game activity to personalize your lobby. We do not track you across other websites or share your information with advertisers.

Cookie Usage

Cookies remember your login, keep your session active while you switch between live tables and slots, and track which games you open most often. You can clear cookies from your browser settings, but some features may not work without them.

Account Security

We encrypt your password and payment information, verify your mobile number with an OTP during login, and monitor account activity for unusual patterns.

Data Retention

We keep your account information as long as your profile is active and for a period after closure to meet our record-keeping obligations.

Common Questions About Your Data

We collect your mobile number, email address, and the payment details you provide for bKash, Nagad, or Rocket deposits. We also track your game activity to personalize your lobby and improve our service.

Yes. Log in to your account and visit the profile section to review your personal details, deposit history, and communication preferences. For a full data export, contact our support team through live chat or email.

We do not sell your personal data. We share payment information with our payment processors to handle bKash and Nagad transactions, and we may share data if required by law or to prevent fraud.

Log in and go to your profile settings to update your email or mobile number. To delete your account and data, contact our support team with your request and they will guide you through the verification and deletion process.

Cookies are small files that remember your login and track your activity on our site. We use them to keep your session active, show you relevant games, and improve our lobby layout based on what players open most.

We keep your account information as long as your profile is active and for a period after closure to meet our operational and legal obligations. If you want your data deleted sooner, contact our support team.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.